Privacy Policy

Last updated: 11 November 2026

EnquiryFlow (“we”, “us”) provides lead-response automation for real estate agencies. This policy explains what personal information we handle and why. Contact: josemar@enquiryflowau.com.

What we collect

When you contact us, we collect your name, business name, email address and any details you send us. When we operate the service for an agency, we process enquiry details submitted by that agency’s prospective buyers or renters (such as name, phone, email, suburb, budget and message), as instructed by the agency.

How we use it

We use this information only to provide the service to the agency (for example, qualifying an enquiry, sending a reply, and updating the agency’s CRM), to respond to your messages, and to improve the service. We do not sell personal information.

Service providers

To deliver the service we use trusted providers, which may include hosting, email, SMS, CRM, spreadsheet and AI-processing services. Some of these providers store or process data outside Australia.

Google user data

If an agency connects a Google account (for example Google Sheets), we access only the data needed to run the automation the agency has set up. We do not use Google user data for advertising and do not share it with third parties except as needed to provide the service.

Messages and opt-out

Messages we send comply with the Spam Act 2003 (Cth). Every commercial message identifies the sender and includes a way to unsubscribe, and we honour opt-out requests promptly. You can also email us at any time to opt out.

Security and retention

We take reasonable steps to protect information from misuse and unauthorised access. We keep information only as long as needed for the service or required by law, and delete it on request when the agency relationship ends.

Access and corrections

You can ask to access or correct your personal information, or make a complaint, by emailing josemar@enquiryflowau.com. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).